Refund policy

No returns

At Mystery Hub, all sales are final. Because many of our products are mystery boxes, festive and gift items, we do not accept returns or exchanges, and we do not offer refunds for change of mind.

Damaged or defective items

If your order arrives damaged, defective or with the wrong item, we'll make it right with a free replacement. To be eligible:

• Email us at mysteryhub2621@gmail.com within 48 hours of delivery.
• Include your order number, clear photos of the item and packaging, and an unboxing video.

Once approved, we'll ship a replacement at no extra cost. If a replacement is not available, we'll issue a refund to your original payment method within 7 business days.

Cancellations

Orders can be cancelled before they are dispatched. Once shipped, an order cannot be cancelled.